Privacy Policy – Glitch Solutions

Glitch Solutions is committed to protecting your personal data and respecting your privacy in accordance with UK data protection laws.

Who We Are

Glitch Solutions provides IT support and repair services.

Glitch Solutions is the data controller for the purposes of UK data protection law.
For any data protection enquiries, please contact privacy@glitchsolutions.co.uk

What Data We Collect

We may collect and process the following information:

  • Name and contact details (email, phone number, address)
  • Device information relevant to repair or support
  • Communication records (emails, messages, call notes)
  • Payment and invoicing information

How We Use Your Data

We use your data to:

  • Provide IT support and repair services
  • Communicate with you regarding your enquiry or service
  • Issue invoices and maintain business records
  • Improve our services

Lawful Basis

We process your data under the following lawful bases:

  • Contract (to provide services)
  • Legal obligation (for accounting and tax purposes)
  • Legitimate interest (to operate and improve our business)

Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Microsoft (email, storage via Microsoft 365)
  • GoDaddy (website hosting)
  • Accounting providers (for invoicing and records)

We do not sell your data to third parties.

Some of these providers may store or process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK data protection laws.

Data Retention

We only retain personal data for as long as necessary:

  • Financial records: up to 6 years (legal requirement)
  • Customer records: while active and for a limited period afterwards
  • Support data: only as long as required to complete the service

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Commissioner’s Office

Data Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure systems, and access controls.

Access to Device Data

When providing IT support or repair services, access to personal data on your device will only occur where necessary to complete the requested work. We do not retain personal files or data unless explicitly required and agreed.

Updates

This policy may be updated from time to time.

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